Check every service that still depends on an analogue line
The UK is moving away from the traditional analogue Public Switched Telephone Network. A business review should cover not only voice calls but every service or device connected to an analogue line.
What is changing
Traditional analogue telephone services are being retired and replaced by digital alternatives. A telephone system that is not already using an appropriate internet-based service may need attention.
The exact position can differ by provider, service and location. Avoid implying that one historic national deadline describes every customer’s current situation.
Look beyond the office phones
The existing article warns that analogue connections may also be used by alarms, traffic-control equipment, cash machines and other devices. For an individual business, the relevant list might include:
- alarm signalling;
- lift or emergency telephones;
- entry systems;
- payment or fax equipment;
- telemetry and monitoring devices;
- broadband or other services sharing a line;
- any specialist equipment with a telephone socket.
Examples do not prove compatibility. Each device and service provider must confirm an approved replacement route.
Build an inventory before changing service
- Record every telephone number and line.
- Trace the equipment attached to each line.
- Identify the organisation responsible for each device.
- Ask the relevant provider or maintainer what replacement is supported.
- Check connectivity, power and continuity requirements.
- Plan and test the transition before cancelling the old service.
Consider power and connectivity
Digital services may depend on local power and internet connectivity in ways that differ from a traditional analogue telephone. Critical devices require an appropriate continuity and emergency-use assessment.
Reviewing business telephony
For organisations replacing an older telephone system, Aquila can discuss its Cloud Telephony proposition. The solution must follow an assessment of users, numbers, call flows, connectivity and continuity requirements.
Frequently asked questions
Has the PSTN already been switched off?
The answer depends on current programme status, provider and location. Insert a verified, dated answer from authoritative sources at publication time.
Will an old telephone system stop working?
An old non-VoIP system may no longer work as intended when its underlying analogue service changes. The system and line should be identified and assessed rather than assumed compatible.
Do alarms and other devices need checking?
Yes. The existing content specifically highlights non-voice devices. Contact the device’s maintainer or service provider to confirm its supported replacement and testing process.
Should the old line be cancelled immediately after installing a new phone service?
No generic instruction should be given. Identify every dependency and complete agreed testing before any cancellation.
Ask Aquila to review the telephone requirement
Contact Aquila with the current system, number of users, sites and any known analogue-connected equipment. Specialist devices may require their own provider or maintainer.