Practical support from people who understand the systems involved
Aquila supports both software and hardware, including systems it has supplied, configured or developed. With experience across software, hardware and bespoke development, we can often identify the underlying cause of a problem rather than simply treating the symptom.
Software Support
Our software support covers installation and setup, troubleshooting and repairs, updates and upgrades, custom software, off-the-shelf software and integrations.
- Installation and Setup: Get your software up and running quickly and correctly.
- Troubleshooting and Repairs: Help resolving software issues and restoring normal operation.
- Updates and Upgrades: Help keeping software current and working effectively.
- Custom Software: Support for software developed specifically for your business.
- Off-the-Shelf Software: Assistance with the software your business relies on every day.
- System Integrations: Help maintaining and troubleshooting software that works together.
Hardware Support
Our hardware support covers the equipment your business depends on every day, including servers, workstations, PCs, laptops, peripherals and networking equipment.
- Installation and Configuration: Set up hardware for the way it will be used.
- Maintenance and Repairs: Help keep hardware operating and address faults when they occur.
- Upgrades and Replacements: Improve or replace equipment when requirements change.
- Technical Support: Assistance with hardware-related issues.
Understanding the cause, not just the symptom
Software issues are not always software problems. The cause may involve hardware, networking, permissions, configuration, integrations or data. Aquila’s experience across software development, business software and hardware enables a joined-up approach to troubleshooting.
Support built on understanding
Aquila values ongoing relationships with customers. By understanding how a customer’s systems are used over time, problems can often be identified and resolved more quickly and with less disruption to the business.
“Aquila’s ongoing support is excellent. Our business is now running much more efficiently and profitably thanks to Aquila.”
— Steve Allen, MD, Ecodrive Transmission Ltd
Contact Aquila
Whether you need help with software, hardware or both, contact Aquila to discuss how we can help.